Customer Terms & Conditions
IMPORTANT NOTE: As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual seller (“Seller”) on their amatterofstyle.eu home or product pages before making any order.
ACCEPTANCE OF TERMS
We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.
These terms and conditions apply to your purchases, and your use of www.amatterofstyle.eu website. The terms constitute is an agreement between you and A Matter Of Style, with office address: Av. da República 62 – 3Drt, 1495-108 Algés, Portugal. Please note, this is not a physical store, only our office address.
ACCESSING OUR SERVICE
Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
INTELLECTUAL PROPERTY, SOFTWARE, AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of A Matter Of Style or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by A Matter Of Style and its licensors. You may store, print and display the content supplied solely for your own personal use.
You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability of our stock or our partners’ lead times and any guarantees or representations made as to delivery times are limited to European countries and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Shipping & Delivery Policy for further information.
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page. No order shall be deemed to be accepted by the Seller until we (acting as the commercial agent of the Seller) issue an email acknowledgement of order.
All of our product images are requested from our Sellers to ensure the best possible results of true likeness. However, we cannot guarantee that your monitor’s display will show a true representation of the colours of all of our products.
REFUSAL OF TRANSACTION
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock or due delays from our partners, we will contact you by email or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
PRICE AND PAYMENT TERMS
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information (We use an EU VAT Compliance Plugin). Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
- Payment – Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
- Promotional Discount Codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.
Purchases for goods and/or services you make with us may only be paid for using the payment methods we make available from time to time through our payment facility or by redeeming an email gift voucher against us to put towards your purchase of goods and/or services on the Site.
The Seller further agrees that it will not seek recourse (legal or otherwise) against you for payment of items if you have validly paid us. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered.
For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
DELIVERY CHARGES AND ARRANGEMENTS
Your shopping basket on the Site displays the goods you have chosen, the Seller (available in each product page) who shall provide them and details of postage. The delivery costs for each Seller vary according to the delivery methods they offer. Any delivery times quoted are in working days.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence.
In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree on a mutually acceptable alternative date.
IMPORT REGULATIONS AND DUTY
If you order goods from our Site for delivery outside Europe, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
RETURNS AND EXCHANGES
Please see our Returns & Exchanges Policy if you wish to discuss or organise a return, replacement or refund of an item purchased through the Site. Unfortunately, some items are non-cancelable and non-refundable, please see our Returns & Exchanges Policy for more information.
We process all orders within 24 hours if you change your mind during that period your purchase can be canceled in full and all payment refunded. You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order/personalized).
- Damage Goods – Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement. We reserve the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.
- Incorrect or Missing Goods – Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.
If you have received the goods before you cancel your contract then you must send the goods back to our returns address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our returns address at your own cost and risk as soon as possible.
Once you have notified us that you are canceling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
PERSONAL DATA, COMMERCIAL MESSAGES AND NEWSLETTER
The buyer consents to the processing of their personal data by the seller for the purposes of implementation of rights and obligations under the purchase contract and for the purposes of management of the user account. Unless the buyer selects another option, it is understood that they give consent to the processing of their personal data by the seller also for the purpose of sending information and commercial messages to the buyer. Refusing to consent to the processing of personal data to the full extent under this article would not in itself prevent the conclusion of the purchase contract.
When you make a purchase at A Matter Of Style you are automatically subscribed to our mailing list. This means that you will receive newsletters, catalogs, printed matter, and offers. If you want to unsubscribe to our newsletter you can opt-out any time or please contact us.
We reserve the right to subsequently correct prices, product texts and images printed or incorrectly printed on the site. We reserve the right to make appropriate price adjustments (e.g. changed prices from our suppliers and currency fluctuations) inventory/stock changes and any technical errors on the website, browser and in hardware such as networks and servers.
Where we or a Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to the Seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller’s (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.
FEEDBACK AND COMPLAINTS
We hope that you’re pleased with any purchase you’ve made or service you’ve received from A Matter Of Style, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to tell us. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. General comments about the Site are welcome, please contact us.
OTHER APPLICABLE TERMS AND CONDITIONS
Additional terms and conditions may apply to certain of our products and services. These products and services, and the terms and conditions which apply to them are set out below.
GOVERNING LAW, JURISDICTION, AND LANGUAGE
These terms and conditions are to be construed in accordance with the laws of Portugal and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Portuguese courts. All contracts are concluded in English.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and A Matter Of Style. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of A Matter Of Style.
Last amended 8th of June 2019.