Shipping, Handling, and Delivery Times
IMPORTANT NOTE: The following Shipping & Delivery Policy applies to general online purchases made through A Matter Of Style website.
The delivery options for each product are listed on the relevant product pages. Each product is sent to you directly by the small business that created, designed or selected it – our Partners.
Our Partners will choose the best service provider to deliver your product (Tracked Express, Saturday or Standard delivery options) and some orders will also require a signature when you receive your package.
Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any change, you’ll be notified of a revised delivery date by email.
Please note that personalised, bespoke and made-to-order products can take up to 30 days to make.
Receiving My Parcels
We recommend including a mobile phone number in order for the courier, or Royal Mail, to send updates on the delivery progress to you. If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.
If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.
Unless you’re having a product specially made, delivery is normally within six to ten working days across Europe (excluding production times), and often much sooner. We will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.
If you want more information about delivery for a product that you’ve already ordered, please contact us by using the contact link on your order confirmation email. If you require further assistance please get in touch with us by phone – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Partner or us will contact you and, where possible and appropriate, will agree on a revised delivery date with you. Once your order has been dispatched, the Partner will be in touch again to let you know when to expect delivery.
At busier times of year such as Christmas this may be longer and a notice will be displayed on the home page to notify customers of this.
Delivery and Promotions
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard EU delivery only.
All of our delivery times are estimated and as much as we’d like to, we just can’t guarantee specific dates. We will always try to get your order to you as soon as we possibly can but despite our best efforts on rare occasions your parcel may be held up in the postal system and may be late.
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.
Please allow 2-5 working days from dispatch.
Rest of Europe
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
Please allow 5-10 working days from dispatch.
Please note that additional import duties and taxes may apply on international deliveries depending on the destination and will be collected at the time of delivery. This is part of the customers responsibility. International carriage is non-refundable on any returned items.