Shipping, Handling, and Delivery Times
IMPORTANT NOTE: The following Shipping & Delivery Policy applies to general online purchases made through the A Matter Of Style website.
Order Processing Time
Our office hours are Monday to Friday, from 9am until 5pm (London/Lisbon time). However, we are always available via email and will endeavour to respond to all customer enquiries as quickly as possible.
Your order will normally be processed within one working day. Orders placed after 2pm on weekdays and orders placed during weekends and Portuguese public holidays will be processed on the next working day.
The delivery options for each product on our website are listed on the relevant product pages. Each product is sent to you directly by the brand that created, designed, or selected it. You can find the name of the brand we work with for a specific product on the relevant product page. They choose their own shipping options and the countries they can deliver to.
Our sellers make the decision whether to offer Tracked Express, Saturday or Standard delivery options and some orders will also require a signature when you receive your package. All your orders placed on our website will have a shipping tracking number so you can track them and have an estimated arrival time.
Always check the relevant product page for accurate production times information. By purchasing an item you agree to the stated ready to dispatch date. In the event of any change, you’ll be notified of a revised delivery date by email. Please note that personalised, bespoke, and made-to-order products can take a bit longer to be produced.
Receiving My Parcels
We recommend including a mobile phone number in order for the courier, or Royal Mail, to send updates on the delivery progress to you. If you are not home to receive the delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to the sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.
If you do not receive your order within 3 days of the expected delivery date, please let us know immediately so that we can help you locate it.
Unless you’re having a product specially made, delivery is normally within six to ten working days across Europe (excluding production times), and often much sooner. We also work with some European brands based on countries outside of the EU, such as Ukraine, and usually, the delivery times can extend to fourteen working days. We will include details of production times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.
If you want more information about delivery for a product that you’ve already ordered, please contact us by using the contact on your order confirmation email. If you require further assistance please get in touch with us by phone (+351 916 234 466) – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Partner or us will contact you and, where possible and appropriate, will agree on a revised delivery date with you. Once your order has been dispatched, the Partner will be in touch again to let you know when to expect delivery.
At busier times of the year such as Christmas, this may be longer and a notice will be displayed on the home page to notify customers of this.
Delivery and Promotions
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers to refer to standard European delivery only.
All of our delivery times are estimated and as much as we’d like to, we just can’t guarantee specific dates. We will always try to get your order to you as soon as we possibly can but despite our best efforts on rare occasions your parcel may be held up in the postal system and may be late.
Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy, and Spain.
Please allow 5-10 working days from dispatch for delivery.
Rest of Europe
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.
Please allow 10-14 working days from dispatch for delivery.
Please note that additional import duties and taxes may apply on international deliveries depending on the destination and will be collected at the time of delivery. This is part of the customer’s responsibility. International carriage is non-refundable on any returned items.
Correct Delivery Information
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout, please contact us as soon as possible.